Overview
At Golden Touch Naturals, we value your trust and strive to provide you with the best quality natural and organic products. Our Cancellation and Refund Policy ensures a smooth and transparent shopping experience for all our customers.
Order Cancellation
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Orders can be cancelled within 12 hours of placing them, provided they have not yet been processed or shipped.
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Once the order is dispatched, it cannot be cancelled.
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To request a cancellation, please email us at [your support email] or contact our customer care team with your order details.
Refunds
Refunds are applicable only under the following conditions:
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You received a damaged, defective, or wrong product.
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The item is returned in unused, unopened, and original packaging condition.
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Refund requests must be raised within 48 hours of product delivery by emailing [your support email] with images or videos of the issue.
Once approved, refunds will be processed to your original payment method within 7–10 working days.
Returns & Replacements
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Due to the nature of our natural and personal care products, we do not accept returns once the product has been opened or used.
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Replacement is available only for products that are damaged or incorrectly delivered.
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In case of replacement, the new product will be shipped after the returned item reaches us and is verified.
Non-Refundable Items
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Opened or used Henna, Hair Care, Skin Care, Edible Drinks, and Spices products.
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Items purchased on discount, clearance, or under promotional offers.
Contact Us
If you have any questions about our Cancellation or Refund Policy, feel free to contact us at:
📧 [lakshyabhati007@gmail.com]
📞 +91 8561842482
🌐 www.goldentouchnaturals.com