Thank you for shopping with Golden Touch Naturals.
We aim to deliver your favorite natural and organic products safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed after business hours or on weekends/public holidays will be processed on the next working day.
You will receive a confirmation email or message with your order details once your order is placed.
2. Shipping Time
Delivery within India: Usually takes 3–7 working days, depending on your location.
Remote or rural areas: Delivery may take up to 10–12 working days.
International Shipping: Available on selected products. Delivery times vary based on destination and customs clearance.
3. Shipping Charges
Free Shipping on prepaid orders above ₹499 (within India).
Orders below ₹499 will attract a nominal shipping fee based on your location and courier partner.
International shipping charges are calculated at checkout depending on weight and destination.
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery status.
You can track your order using the link provided or directly through our website’s “Track Order” section.
5. Delayed or Lost Shipments
While we strive for timely delivery, delays may occur due to courier issues, weather, or unforeseen circumstances.
In case of lost or undelivered packages, please contact us at [your support email] within 7 days of the expected delivery date.
We will work with our courier partners to resolve the issue as quickly as possible.
6. Incorrect Address or Non-Delivery
Please ensure your shipping address and contact details are accurate before checkout.
Orders returned due to incorrect address or failed delivery attempts may incur additional reshipping charges.
7. Damaged Packages
If your order arrives damaged, please contact us immediately at [your support email] with images of the package and product.
We will review the issue and offer a replacement or refund as per our Refund Policy.
8. Contact Us
For any shipping-related queries or assistance, reach out to us at:
📧 [lakshyabhati007@gmail.com]
📞 [8561842482]
🌐 www.goldentouchnaturals.com